Refund policy
Refund & Delivery Policy
At Parfums de Luxe, customer satisfaction is our top priority, and we take great care in ensuring the quality of our products. However, due to the nature of our business, returns are only accepted under specific conditions, outlined below for transparency and a seamless customer experience.
1. Eligibility for Returns
• Returns are only accepted for products that were damaged or defective before leaving our facilities. This determination is based on our internal investigations, including security footage and shipping company reports.
• To request a refund or exchange, customers must submit a written request to contact@parfumsdeluxe.store, including clear photos of the damaged or defective item.
2. Return Process & Timeline
• A return request must be initiated within 14 days of receiving the order.
• If the return request is approved, we will provide a prepaid return shipping label via email.
• Returns must be sent using a trackable shipping service to ensure proper handling and delivery.
3. Product Inspection Upon Delivery
• Customers are encouraged to inspect their order immediately upon delivery.
• If any damage or defect is found, it must be reported promptly to facilitate a return.
• Once the returned item is received, our team will inspect it to confirm if the product was indeed damaged or defective before shipment.
4. Return Packaging Requirements
To qualify for a refund or exchange, the returned product must include:
• The original shipping box
• All protective packaging materials
• A copy of the original shipping invoice
5. Refund Policy
• Approved refunds will be processed using the original payment method used at checkout.
• Shipping charges are non-refundable under any circumstances.
• If you qualify for a refund, your payment will be reimbursed within 3 to 5 business days, as this is the estimated processing time required by banking institutions for such transactions.
6. Replacement Products & Shipping
• If a return request is approved, a replacement product could be shipped at no additional cost.
7. Return Address
All approved returns should be sent to:
1421 SW 107Th Ave, 129, Miami, Florida 33174, United States
8. Conditions for Non-Acceptance of Returns
• Returns will not be accepted if the product has been used, altered, or damaged after delivery.
• Parfums de Luxe is not responsible for lost, stolen, or mishandled return shipments. If an order is lost or damaged during shipping, the customer must file a claim directly with the shipping company. Unfortunately, we are unable to offer refunds or replacements for items lost or damaged in transit.
9. Purchases from Other Retailers
• This return policy applies exclusively to purchases made directly from our official website.
• If the product was purchased from a third-party retailer, the return must be processed according to their respective return policies.
10. Shipping Policy & Liability
• We offer free shipping on most orders as part of our commitment to customer convenience.
• However, once the product has been handed over to the shipping carrier, we are not responsible for any loss or damage during transit. In such cases, customers must file a claim directly with the shipping company.
11. Company’s Right to Refuse Returns
• Parfums de Luxe reserves the right to deny any refund or exchange request that does not comply with these terms.
12. Delivery Policy
• Orders are typically received and processed within 1 to 2 business days, excluding weekends.
• We ship from Florida using UPS or USPS, and a tracking number will be emailed upon shipment.
• Estimated delivery times:
• Within Florida: 1-2 business days
• Out-of-state: 2-8 business days
• Please note that we are not responsible for theft after confirmed delivery to the address provided at checkout.
We sincerely appreciate your trust in Parfums de Luxe and strive to offer the best possible service. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.